Azza Smart Environment provides fully managed IT services designed for small, medium, and enterprise-level businesses
IT Managed Services
Scalable • Reliable • Professional IT Management
The Solid Foundation for Scalable Networks
Handling daily support, monitoring, maintenance, cybersecurity, server management, and infrastructure optimization. All services are supported by our Azza CORE = Centralized Operations & Response Environment
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monitoring of customer environments is performed
Solutions tailored to your company
TIER 1
Essential IT Support
Best for small offices and businesses with basic needs.
Included Services:
Operating system & software updates
Antivirus installation and monitoring
Antivirus reduces risk but cannot guarantee 100% protection.
Antivirus reduces risk but cannot guarantee 100% protection.
Basic remote support (help desk)
Computer cleanup & optimization
Basic device monitoring through the Azza CORE
Basic printer/scanner support
Troubleshooting for common issues
Basic user support
Scheduled on-site time
Up to 2 hours per week.
Up to 2 hours per week.
TIER 2
Standard IT Care
For businesses that require more stability, structure, and server support.
Includes everything in Tier 1, plus:
Extended printer/scanner support
Standard wired & wireless network support
Monthly preventive maintenance of workstations
Basic server monitoring
CPU, RAM, disk health, service status, and alerting
CPU, RAM, disk health, service status, and alerting
Basic server backups
Cloud storage may require additional per-device or per-account costs
Cloud storage may require additional per-device or per-account costs
Basic user and access management
Active Directory, Entra ID, or similar
Active Directory, Entra ID, or similar
Scheduled on-site time
Up to 3 hours per week
Up to 3 hours per week
TIER 3
Advanced Infrastructure Management
For companies with more complex networks or higher operational demands.
Includes everything in Tier 2, plus:
On-site support as needed (advanced issues)
Advanced network optimization
Managed switches, VLANs, enterprise WiFi
Managed switches, VLANs, enterprise WiFi
Enhanced server backup policies
Basic disaster recovery planning
Advanced infrastructure monitoring via Azza CORE
Advanced user/group management
Quarterly IT performance and optimization review
Scheduled on-site time:
Up to 5 hours per week
Up to 5 hours per week
TIER 4
Total IT Management & Security
Equivalent to a full in-house IT department, fully outsourced.
Includes everything in Tier 3, plus:
Full support and maintenance of CCTV systems
Complete access control management
Credentials, permissions, logs, audits
Credentials, permissions, logs, audits
Mandatory firewall installation & configuration
Enterprise-grade security policies
Threat detection and hardening
Enterprise-grade security policies
Threat detection and hardening
Full management of servers, cloud platforms, and business applications
Priority support and extended response hours
Advanced disaster recovery planning
Executive IT health report (quarterly)
Strategic IT consulting for growth and expansion
Scheduled on-site time:
Up to 8 hours per week
Up to 8 hours per week
On-Site Support Time
On-site time does NOT carry over between tiers.
Each tier includes its own weekly allocation, designed for oversubscription scalability:
AZZA CORE
Centralized Operations & Response Environment
CORE is the heart of scalable managed IT.
24/7 proactive monitoring
Alerting for device, server, and network issues
Remote support and secure remote access
Antivirus oversight and patch management
Backup monitoring
Automated maintenance scripts
Monthly infrastructure reports
Centralized multi-client dashboard
User/account changes
Network and system health visibility
Frequently asked questions
Hardware Replacement
Labor is included
Hardware parts/equipment are NOT included
- Components (PCs, disks, RAM, switches, cameras, firewalls, etc.) are quoted separately.
Active Directory Requirement
Any client using Active Directory or similar directory services must subscribe to Tier 2 or higher due to server and user-management requirements.
Backup Cloud Costs
Server backup services may require additional cloud storage per device or per account, depending on business needs.
